Communications Specialist
WHO WE ARE –
VareCo is a private real estate investment company specializing in value-add opportunities across multi-family markets in Des Moines, Iowa. We collaborate with LivLavender, our portfolio management company to manage our diverse portfolio. We are seeking a highly motivated Communications Specialist for our Portfolio Management team.
Role: Communications Specialist
Compensation: $18 - $22 / hour
Reports To: Director of Property Management
Job Type: Full-Time, Onsite
Location: Des Moines Iowa Area
Benefits: Health, Vision, Dental, Paid Holidays, PTO, and 401k
SUMMARY --
As a Communications Specialist, you will be the first point of contact for our residents and inquiring rentals. Your role is to manage their experience to ensure loyalty and satisfaction. We are seeking a customer service-focused and solution-oriented individual to take on this important role. Your responsibilities will include answering the property management phone line, responding to all voicemail messages, communicating between vendors and/or maintenance techs and residents as needed, and minimal clerical work for portfolio managers. This key team member would be expected to obtain an extensive understanding of all properties and property operations in the region to be well-prepared to address any inquiries and resident issues.
RESPONSIBILITIES –
Greets residents and visitors in a professional and friendly manner
Handles incoming calls and directs them to the appropriate party as needed
Processes resident inquiries
Provides information to inquiring renters regarding products and services
Maintains a neat and organized reception area
Answers resident questions and resolves resident complaints
Identify resident needs and develop strategies for meeting those needs
Monitor resident experience and make recommendations for improvement
Develop feedback surveys and analyze to identify patterns and trends
Track experience metrics and report results
Performs other general office duties as needed
QUALIFICATIONS --
Must be fluent in English, Bilingual skills preferred but not required
Possess strong proficiency in Google Suite and Microsoft Office (including Excel)
Display exceptional interpersonal and written communication abilities
Utilize critical thinking, problem-solving, and sound decision-making
Effectively manage time and balance multiple tasks
Customer service experience preferred
Are you looking for a role that will help you to reach your highest potential? Our team is searching for someone with a passion for greatness and the skills to match. Are you driven, knowledgeable, and have the necessary experience? We'd love to hear from you! Don't miss this opportunity to be part of our amazing team.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.