Customer Relations Manager

WHO WE ARE 

LivLavender Property Management (a VareCo company) is a team that is determined to maximize the potential of our resident's experience, property performance, and employees' lives. The leadership team is dedicated to fostering growth and encouraging development, both in existing roles and within the industry.  Goals and growth are a huge part of our culture and our team is passionate to assist all employees in reaching their personal, professional, and financial goals!  The scrappy, team-oriented, hustler mindset culture built around our foundation of trust in, and respect of our peers is what makes the LivLavender team one of the best in the industry.

Role: Customer Relations Manager

Reports to: Director of Property Management

Job Type: Full Time

Compensation: $60,000-$80,000 annual salary

Location: Des Moines, Iowa

Benefits: Health, Vision, Dental, PTO, Paid Holidays, 401k

THE MISSION

The mission is to inspire and empower our team to deliver exceptional resident experiences. In this pivotal role, you'll be the driving force behind ensuring our residents feel heard, valued and proud to call LivLavender home. 

YOUR IMPACT

• Inspire and Develop: Lead and mentor a talented communication team, fostering a culture of excellence and accountability.
• Drive Resident Satisfaction: Champion clear and empathetic communication, ensuring residents feel connected and informed. 
• Strategic Communication: Oversee the development and execution of communication strategies that align with LivLavender's mission and KPIs.
• Crisis Communication Expert: Manage high- priority situations, ensuring timely and accurate updates are delivered to our communities.

THE TEAM

Join a dynamic group of ambitious, driven professionals who push each other to reach their goals. Our team is determined and united by a shared commitment to excellence.

MOTIVATIONS

• Exceptional Customer Service: A genuine drive to ensure residents feel valued and supported, proactively working to resolve any concerns related to their unit or lease.
• Fast-Paced Environment: Thrives in a dynamic, high-energy setting where adaptability and quick decision-making are essential.
• Excellent Communication: Passion for fostering trust and collaboration, ensuring clear, transparent communication with both residents and team members to align with company objectives.
• Personal Development: A commitment to continuous learning and growth, both personally and professionally, embracing new challenges and opportunities to improve leadership skills.
• Team Success Over Individual Effort: Motivated by developing and empowering the team, rather than taking on all tasks alone, ensuring the team works cohesively to achieve shared goals.
• Standard of excellence: no tolerance for mediocrity
• Inspire others to go above and beyond: lead from influence and not out of position. 

Are you eager to reach your highest potential in a role that challenges and rewards you? We’re searching for someone passionate about excellence, equipped with the skills and experience to match. If that sounds like you, we’d love to hear from you! Don’t miss this opportunity to join an incredible team and make your mark.